1. General Shipping Terms

Last Updated: 22 September 2026

This Shipping, Return, Refund & Replacement Policy ("Policy") applies to purchases made through https://marccure.com/ ("Website"), operated by Real Gold Enterprises ("MarcCure", "Company", "we", "us" or "our").

By placing an order through the Website, you acknowledge that you have read and understood this Policy. This Policy should be read together with our Terms & Conditions, Privacy Policy and other policies published on the Website.

Nothing in this Policy is intended to exclude or restrict any mandatory rights or remedies available to consumers under applicable Indian law.

1. General Shipping Terms

We aim to process and deliver orders quickly and within the delivery times shown on our Website or at checkout.

All orders depend on:

• Product availability;
• Successful payment or confirmation of the payment method;
• Checking order and delivery details;
• Delivery services being available at the destination; and
• Factors affecting transportation or delivery.

Delivery times are estimates and can change based on the destination, courier service, product availability, public holidays, weather, transportation issues, rules, or other factors we cannot control.

2. Order Processing and Dispatch

Orders are usually processed and dispatched within 24 to 48 hours after we confirm the order and payment, unless a different time is stated for a specific product.

We generally dispatch orders from Monday to Saturday, excluding public and national holidays. Orders placed during holidays, weekends, or busy times may take longer to process.

If there is an unexpected delay in dispatching your order, we will inform you of the revised timeline using the contact details you provided when placing the order.

3. Product Availability

We try to keep the product availability information on the Website accurate. However, sometimes an item may not be available after you place an order.

If a product you ordered is not available, we may:

1. Contact you about when it will be back in stock;
2. Offer an alternative product, where appropriate;
3. Send the available products and handle the unavailable products separately; or
4. Cancel the unavailable part of the order and issue a refund, if required.

If a refund is required, it will be processed according to the applicable refund policy.

4. Shipping Charges

Any shipping charges will be shown during checkout or communicated to the customer before the purchase is completed.

Shipping charges may depend on:

• The delivery destination;
• The total value of the order;
• The weight of the products;
• The size of the package;
• The courier charges; and
• The delivery service used.

If free shipping is available, the applicable terms and conditions will apply.

5. Domestic Delivery

We currently deliver to certain locations within India. The estimated delivery time is usually 4 to 8 days, depending on the destination, courier service, and other factors affecting delivery.

The estimated delivery period is not a guaranteed delivery deadline unless expressly stated otherwise. Certain remote, restricted, or otherwise non-serviceable locations may be subject to additional delivery time or may not be eligible for delivery.

6. International Shipping

Where international shipping is offered for a particular product or destination, the applicable shipping charges, delivery estimates and terms shall be communicated during checkout or before order confirmation.

International delivery timelines may vary substantially depending upon:

• The destination country;
• Customs clearance;
• Local delivery services;
• Import requirements;
• Regulatory restrictions;
• Weather or transportation disruptions; and
• Other circumstances beyond our control.

The customer is responsible for providing accurate international delivery information and complying with applicable laws of the destination country.

7. Customs, Duties and Taxes

For domestic orders, applicable taxes shall be charged or reflected in accordance with applicable Indian tax laws.

For international orders, customs duties, import taxes, local levies or other charges may apply depending upon the destination country and the nature of the product.

Unless expressly stated otherwise at the time of purchase, such charges may be payable by the customer in accordance with the laws applicable in the destination country.

Customers placing international orders are responsible for ensuring that the ordered products may lawfully be imported into the destination jurisdiction. MarcCure shall not be responsible for delays, seizure, refusal of entry or additional charges arising from destination-country customs or regulatory requirements.

8. Change of Delivery Address

A request to change the delivery address may be made before the order is dispatched. If you need to change your address, please contact us as soon as you can.

After we dispatch your order, we might not be able to change the delivery address. Any changes requested after shipping will depend on the courier's rules and what is possible.

We are not responsible for any delays or extra charges caused by an incorrect or incomplete address given by the customer, subject to applicable law.

9. Order Tracking

After your order is dispatched, you can find tracking information on our Website, through email, SMS, WhatsApp, or other communication methods, depending on the courier service we use.

Tracking information is based on updates from the delivery service. Sometimes, tracking information may be delayed or unavailable due to updates in the courier system.

10. Delivery Delays

We try to deliver on time, but delays can happen because of factors beyond our control, such as:

• Courier delays;
• Adverse weather;
• Public holidays;
• Transportation disruptions;
• Labour disputes;
• Severe weather events;
• Government rules;
• Customs processing;
• Incorrect delivery details;
• Failed delivery attempts; or
• Other logistical or operational circumstances.

If your order has not been delivered within a reasonable period after the estimated delivery date, please contact our customer support team so that we can investigate the shipment.

11. Failed or Unsuccessful Delivery

A delivery might not succeed for the following reasons:

1. The address is incorrect or incomplete;
2. The phone number is incorrect;
3. The recipient is unavailable;
4. The recipient refuses to accept the package;
5. There have been several failed delivery attempts;
6. The delivery location is difficult to reach; or
7. Other reasons relating to the recipient or destination.

If a package is returned to us because it could not be delivered, we may contact the customer about redelivery. Extra shipping fees may apply for redelivery if the failed delivery was due to incorrect information or reasons attributable to the customer, subject to applicable law.

12. Damaged Parcels or Products

Customers should check the outside of the package when it is delivered, if possible. If the package looks damaged, opened, tampered with, or not in good condition, the customer should, where possible:

1. Inform the delivery person;
2. Refuse delivery if appropriate;
3. Take pictures or videos of the package and its wrapping; and
4. Contact our customer support team as soon as possible.

If a damaged package has already been accepted, please contact us promptly and send pictures or other supporting evidence.

13. Damaged, Defective, Expired or Incorrect Products

If you receive any of the following, please contact us as soon as possible:

• A broken product;
• A faulty or defective product;
• A product that is expired;
• A product with damaged packaging that affects its usability;
• A product that is different from the one you ordered; or
• An incorrect product.

To help us investigate and resolve the problem, we might ask for:

1. Your order number;
2. Pictures or a video of the product;
3. Pictures of the outside packaging;
4. Pictures of the shipping label;
5. A description of the problem; and
6. Any other information reasonably needed for verification.

If the claim is valid, we may, depending on product availability and applicable law:

• Send you a replacement;
• Give you a refund;
• Offer store credit if permitted by law and accepted by you; or
• Provide another suitable solution.

Please do not throw away the product or packaging until we have reviewed the claim, unless disposal is necessary for health, safety, or other valid reasons.

14. Return Eligibility

You can return items where permitted by this Policy and applicable law. You can usually request a return if:

1. The item you received is broken or not working;
2. You received the wrong item;
3. The item is expired;
4. The item is different from what you ordered; or
5. The item is eligible for return under its specific product terms.

Some items cannot be returned due to their nature, hygiene rules, health or safety issues, legal restrictions, or risk of contamination. The relevant product page may contain additional return conditions.

15. Change-of-Mind Returns

If a product is eligible for a change-of-mind return, the customer must request the return within 48 hours after delivery.

The product should usually be:

• Unused;
• Unopened;
• In its original packaging;
• In a condition suitable for resale; and
• Accompanied by the relevant invoice or order details.

Some items, such as medicines, health supplements, food products, and wellness products, may not be returnable due to health and safety requirements. Whether a return is allowed will depend on the product type and condition, as well as applicable law.

16. Return Requests Within 7 Days

We may consider return requests made within 7 days after delivery if:

• The product type allows a return;
• The product is in good condition;
• There is a valid reason for the return;
• The product has not been opened or used, where applicable;
• Applicable legal requirements are satisfied; and
• The product's return conditions are followed.

Submitting a return request does not guarantee acceptance. We may ask for pictures, order information, and other details before approving a return.

17. Non-Returnable Products

Subject to mandatory rights under applicable law, products may not be eligible for return if they:

1. Have been opened or used;
2. Have been altered or damaged after delivery;
3. Are requested for return after the applicable return period;
4. Cannot be returned for health, hygiene, safety, or legal reasons; or
5. Are identified as non-returnable on the relevant product page.

These restrictions do not affect any consumer rights or remedies available under applicable law.

18. Return Shipping

If a return is accepted because the customer changed their mind or for another reason attributable to the customer, the customer may have to pay the return shipping costs, subject to applicable law.

If the return is because the product is damaged, defective, expired, or incorrect due to MarcCure or its shipping process, return shipping will be handled according to the circumstances and applicable law.

Customers will not have to pay any costs that applicable law does not permit.

19. Return Process

To start a return, please contact us using the customer support details provided below. Your return request should include:

• Order number;
• Customer name;
• Product name;
• Reason for return;
• Photographs or other supporting evidence, if required; and
• Contact information.

After reviewing your request, we may provide return instructions. Do not send products to any address until your return has been approved by MarcCure.

20. Refund Policy

If a refund is approved, the amount refunded will depend on:

1. The reason for returning or cancelling the product;
2. The amount paid for the product;
3. Any applicable shipping costs;
4. Any deductions permitted by law; and
5. The specific terms applicable when the product was purchased.

If a product is defective, damaged, expired, or incorrect, we will process the refund in accordance with applicable law and the circumstances of the case.

21. Refund Method

Refunds will usually be issued through the same payment method used to purchase the item. The time taken for the refund to appear in the customer's account may vary depending on the payment provider's processing times.

If a refund through the original payment method is not possible, we may offer another refund method where permitted by law. Store credit will only be provided if permitted by law and accepted by the customer.

22. Refund Processing Time

After a refund is approved, we will initiate the refund process within a reasonable time. The time taken for the money to appear in the customer's bank account, card, wallet, or other payment method may depend on the payment provider or bank.

Customers should contact us if they have not received their refund within the expected timeframe.

23. Cancellation Before Dispatch

Customers can request cancellation of an order before it is shipped. If we receive the cancellation request before dispatch, we will try to cancel the order and issue any applicable refund according to our payment and refund rules and applicable law.

Once an order is shipped, it may not be possible to cancel it. In that case, the customer may need to follow the return and refund process, depending on whether the product is eligible for return.

24. Cancellation After Dispatch

If an order has already been shipped, the customer should contact us immediately. Depending on the shipment status and product type, we may:

1. Try to stop or recall the shipment;
2. Allow delivery and then consider a return if eligible; or
3. Offer another suitable solution.

Extra shipping or return fees may apply where permitted by law and where appropriate to the circumstances of the cancellation.

25. Replacement Policy

If we approve a replacement for a damaged, broken, expired, defective, or incorrect product, we may provide a new unit of the same product if it is available.

If the same product is unavailable, we may, where permitted by law and appropriate:

1. Suggest a different product;
2. Issue a refund; or
3. Provide another suitable solution.

Replacement products will generally follow the same delivery rules as the original order.

26. Product-Specific Warranty

Some products may have a manufacturer's warranty. If a warranty is available, the details may be provided on the product page, packaging, invoice, or accompanying documents.

To make a warranty claim, you may need to verify:

• Purchase information;
• Product authenticity;
• Purchase date;
• The type of defect; and
• Compliance with the warranty conditions.

This Policy does not create a warranty if one is not provided for the product.

27. Products with Special Regulations

Some products sold on the Website, including Ayurvedic medicines, food supplements, health supplements, calcium supplements, and other wellness items, may have specific legal or health requirements.

The rules for returns, replacements, and cancellations may therefore vary according to the product type and its legal classification. Product-specific terms will apply to the extent that they are consistent with applicable law.

28. Order Mistakes

Before completing your order, please check:

• The product you selected;
• The quantity ordered;
• The size or type, where applicable;
• Your billing details; and
• Your delivery address.

If you selected the wrong product or entered an incorrect address, contact us immediately. We will do our best to help, but changes may not be possible once the order has been processed or shipped.

29. Fraudulent or Abusive Return Requests

MarcCure reserves the right to review return, refund, or replacement requests where there are reasonable grounds to suspect:

• Fraud;
• Misuse of the return process;
• False claims;
• Intentional damage;
• Tampering with products or packaging; or
• Other misuse of the Website or return process.

Any actions taken will comply with applicable law and will not affect mandatory consumer rights.

30. Unexpected Events

MarcCure may experience delays due to circumstances beyond our reasonable control, including:

• Natural disasters;
• Floods;
• Earthquakes;
• Adverse weather;
• Public health emergencies;
• War or civil unrest;
• Strikes;
• Transportation issues;
• Government restrictions;
• Regulatory actions;
• Customs problems;
• Delivery disruptions;
• Technical problems; or
• Other unexpected events.

We will make reasonable efforts to minimise the effects of these events on our customers. Nothing in this section excludes any liability or consumer remedy that cannot lawfully be excluded.

31. Customer Support

For shipping, cancellation, return, refund, or replacement-related queries, please contact:

Real Gold Enterprises / MarcCure
Address:
3072/41, Gola Market, Darya Ganj,
Delhi – 110002, India.
Customer Support: support@marccure.com
Phone: +91-8081343990

When contacting us regarding an order, please provide your order number and the relevant product details so that we can assist you efficiently.

32. Governing Law and Consumer Rights

This Policy shall be governed by the laws of India. It should be read together with the relevant Indian laws concerning consumer protection, e-commerce, specific products, taxes, and other applicable regulations.

Nothing in this Policy shall:

1. Take away any mandatory consumer rights;
2. Prevent a consumer from exercising lawful rights or remedies;
3. Limit the authority of a competent legal or regulatory body; or
4. Remove responsibility that cannot legally be excluded.

If any part of this Policy conflicts with a mandatory legal requirement, that legal requirement shall take priority.

33. Changes to This Policy

MarcCure may update this Policy from time to time to reflect:

• Changes in applicable law;
• Changes in our products or services;
• Changes in shipping arrangements;
• Changes in return or refund procedures; or
• Operational requirements.

The revised Policy shall be published on the Website with an updated "Last Updated" date.

Important Customer Note

Before placing an order, please check:

• The product details;
• Any special instructions or product-specific rules;
• Whether the product can be returned;
• Your delivery details;
• Shipping costs; and
• Any special terms displayed at checkout.

For medicines, health supplements, and wellness products, please read the product label and follow the instructions supplied with the product.

Nothing on the Website is intended to replace advice from a qualified doctor or healthcare professional when such advice is needed.

© 2026 Real Gold Enterprises / MarcCure. All Rights Reserved.